Responsible Gambling

We take responsible gambling seriously and are committed to keeping play safe and controlled. We want players to enjoy betting and gaming within clear personal limits, so we provide practical tools, straightforward guidance and links to specialist support if gambling becomes a problem.

Player protection principles

We promote safer gambling through transparency, active tools and timely intervention. We monitor activity patterns to spot potential harm and offer tailored options to reduce risk. Our approach is to encourage informed choices, early action and respectful support when a player needs it.

Activity-control tools

Players can manage activity directly in their account settings or by contacting support. Available tools include deposit limits, loss limits, staking limits, time-outs and self-exclusion. We apply changes promptly and operate safeguards to prevent circumvention.

Deposit limits

Set daily, weekly or monthly deposit limits to control spending. Typical ranges we support are:

- Daily limits: from £10 up to £500

- Weekly limits: from £50 up to £2,000

- Monthly limits: from £100 up to £10,000

Lowering limits takes effect immediately. Increasing a limit may be delayed for 7 days to help prevent impulsive changes.

Loss limits and staking limits

Loss limits let you cap cumulative losses over a chosen period. Staking limits control the maximum stake per bet or spin. These options help manage volatility and reduce rapid losses during play.

Time limits and breaks

Use short time-outs if you need a quick break, or set longer account breaks when necessary. Common options include 24 hours, 7 days, 30 days and up to 6 months. During a break, account access is restricted and deposits are blocked.

Self-exclusion

If you need a longer pause, self-exclusion is available for fixed terms or indefinitely. Typical self-exclusion periods include 6 months, 1, 2, 3, 4, 5 or 10 years, or permanent exclusion. While excluded, you cannot place bets or make deposits and reactivation follows a strict verification process.

Recognising problem behaviour

Watch for signs such as chasing losses, borrowing money to gamble, hiding activity, increasing deposit frequency, gambling despite negative consequences, neglecting work or family, and mood changes after play. If you notice these signs in yourself or someone else, act early.

Tips for staying in control

Set sensible deposit and loss limits, schedule regular breaks, budget entertainment spend, avoid gambling under stress or after drinking, and use time-outs if you feel pressured. Review your activity regularly and adjust limits before problems escalate.

Professional help and support organisations

If you need additional help, contact specialist organisations for confidential support and treatment. Recommended UK resources include BeGambleAware, GamCare, the National Gambling Clinic and GAMSTOP for cross-operator self-exclusion. For immediate emotional support, Samaritans can help. Please visit their websites for guidance and 24/7 contacts.